Plumbers South East London

Boiler Repairs in South East London

Call Mobile: 07930 332 213 / Office: 0208 289 2847

Website Privacy Policy

Effective date: May 25, 2018

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy.

Information collection and use

We collect several different types of information for various purposes to provide and improve our website and services to you. We also use Google Analytic Data to monitor our website visitors coming to our website and use social media integrations to enhance functionality on our website.

Types of data collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email Address

Your email will be used to make return enquiries back to yourself after you have initially made contact to us first by email (usually from our contact form which is encrypted using a Secure Socket Layer (SSL) for your enhanced security).We will under no circumstances release your email to any third parties after contact with us or use it for any marketing purposes. Your email will be used simply to reply back to any questions or enquiries you may have regarding any of our services.

First name and last name

We need your name to know who we are talking to. You may ask us to call you therefore your name is essential for us to provide a professional and courteous service to you at all times.

Phone number

We need your phone number as you may ask us to return a call to you regarding any question you may have regarding any of our services.

Enquiries

This is content you submit to us on our website (normally through our Secure Socket Layer (SSL) Contact Page). This content can be any questions or information you provide to us willingly in asking for any of our services relating to our business and is needed in providing a professional response or answer back to yourself.

Analytics

The services contained in this section enable the website owner / developer to monitor and analyse web traffic and can be used to keep track of User behaviour.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Social Networks 

This type of service allows interaction with social networks or other external platforms directly from the pages of this Application.

The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

Google+ +1 button and social widgets (Google Inc.)

The Google+ +1 button and social widgets are services allowing interaction with the Google+ social network provided by Google Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Facebook Like button and social widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

Twitter Tweet button and social widgets (Twitter, Inc.)

The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

LinkedIn button and social widgets (LinkedIn Corporation)

The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

Pinterest “Pin it” button and social widgets (Pinterest)

The Pinterest “Pin it” button and social widgets are services allowing interaction with the Pinterest platform provided by Pinterest Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

ShareThis (Sharethis Inc.)

ShareThis is a service provided by ShareThis Inc., which displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of this Application.

Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed of interactions and Usage Data on the pages where this service is installed.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

Cookies and usage data

Usage Data

We may also collect information on how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our website and/or service.

You can instruct your browser to refuse all cookies (opt out) or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website as cookies are an essential part of today’s modern websites in order to function efficiently.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of data

Our website and it’s owner / developer uses the collected data for various purposes:

  • To provide and maintain the website and services we offer.
  • To notify you about changes to our website or service.
  • To allow you to participate in interactive features of our website / service when you choose to do so.
  • To provide customer care and support.
  • To provide analysis or valuable information so that we can improve the website and our services.
  • To monitor the usage of the website and our services.
  • To detect, prevent and address technical issues.

Transfer of data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless adequate controls are in place including the security of your data and other personal information.

Disclosure of data

Legal Requirements

Under certain conditions we may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation.
  • To protect and defend the rights or property of our business.
  • To prevent or investigate possible wrongdoing in connection with our website or services.
  • To protect the personal safety of users of our website or our services to the public.
  • To protect against legal liability.

Security of data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data which includes SSL protection on our website, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our website and services (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our websites and service are used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s privacy

Our website does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child/ren have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

System logs and maintenance

For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (System logs) and use other Personal Data (such as the IP Address) for this purpose.

The rights of users (You)

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.

Lodge a complaint

Users have the right to bring a claim before their competent data protection authority.

How to exercise these rights

Any requests to exercise user rights can be directed to the owner through the contact details provided on this website. These requests can be exercised free of charge and will be addressed by the owner as early as possible and always within one month.

Terms & Conditions

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

You must not:

  • Republish material from this website or websites built for you (including republication on another website without exclusive permission by the website owner and/or website developer)
  • Sell, rent or sub-license material from the website.
  • Show any material from the website in public.
  • Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.
  • Edit or otherwise modify any material on the website.
  • Redistribute material from this website except for content specifically and expressly made available for redistribution.

Website copyright

We hold copyright to the majority of our website however any custom scripts, code, databases, text and images we had created or have license to store on our website are the copyright of the original developer of this website. Any editing or copying of this content to another site or anywhere else is considered a breach of these terms and where necessary we will seek legal action for a breach of our copyright to the full extent of the law.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact us

If you have any questions about this Privacy Policy / document, please contact us from the contact page or call us on our telephone number listed on this website where we will be only too happy to help answer any questions you may have.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this website, if not stated otherwise within this document.